Terms

Your use of the Dalimara web site (the “Site”) is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this Site or submitting an order for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use this Site and please do not submit any orders for products or services.

These terms and conditions may be changed by Dalimara. in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the Dalimara web site following any amendments will constitute agreement to such amendments. These Terms of Service were last revised on February 2, 2015.

Order Processing and Shipping
One or two days to get your order looked at, your credit card authorized, and to make sure the shipping address is on file with your credit card company. If your card does not authorize, your order will not proceed to the next step. If your shipping address does not match your billing address, or is not on file with your credit card company, your order will not proceed to the next step. If your order does not proceed to the next step, we will notify you via your order status and by email with instructions on how to proceed. If no action is taken your order will be cancelled. Minimum time: 1-2 business days. We do not process your order on Saturday, Sunday or holidays. Allow an additional 1 to 2 business days for weekend orders. All international payments will take 48 hours clearing/processing payment before we ship your order.

Prices & Availability
Because of the fast-moving nature of our industry, prices and availability are subject to change without notice. If a product is not in stock when you place your order (for example, not yet available or sold out), we will do our best to let you know and when we anticipate the product will be available. Anticipated delivery dates are dependent upon vendor supplies and other factors and are subject to change.

Promotions
Dollar ($) or Percentage (%) promotional discounts are computed on all Quantum products total after all other discounts are deducted but before tax, shipping and handling, and other surcharges are calculated. If a promo code is required you must enter the promo code during checkout to receive the offer. Offer does not apply to B2B business package or any pages or sites linked to but not located on the dalimara.com domain unless otherwise stated. May not be applied to previous orders. Dalimara reserves the right to limit quantities (including after you have submitted your order). Special pricing or offers are good only while supplies last. Please see our Terms and Conditions for complete details. Offer does not apply to in store purchases or orders made on partner business sites. One promo code per order only.

Unauthorized or Refused Returns
Dalimara will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number RAN will be refused upon return to our warehouse. Dalimara will impose a 18% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging. To complete a return, you must email customerservice@dalimara.com to obtain RAN (Return Authorization Number) before returning your product to Dalimara. For faster service, please write the following information Customer's name, order number, item number and the reason for return.

Defective Returns
Defective returns will be accepted for exchange or repair, at our discretion, within 7 days from the shipment date. No refunds or credit will be granted after 7 days, the terms of the manufacturer's warranty apply. Please contact the manufacturer directly. (Please see important exceptions listed below). Quantum Pendant replacement warranty is not available if you damaged the product due to accident drop or abuse. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. You can get a list of manufacturer phone numbers in the Help Desk portion of our Web site. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 18% and all non-product-related fees (shipping and handling fees) are not refundable.

Money-back Guarantees
Dalimara does offer a money-back guarantee on any non-electronics products only (e.g. Quantum Pendant). Dalimara will impose a 18% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer.

Typographic, Photographic & Technical Errors
Although we do our best to achieve 100% accuracy, occasionally errors & inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products & packaging depicted may differ from stock available at time of shipment. We reserve the right to substitute equivalent items.

Warranty Disclaimer and Limitations on Liability

DALIMARA PASSES THROUGH TO ITS CUSTOMERS ALL MANUFACTURERS WARRANTIES AND GUARANTEES THAT ARE PROVIDED FOR THE PRODUCTS IT SELLS. DALIMARA MAKES NO ADDITIONAL OR INDEPENDENT WARRANTIES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DALIMARA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

DALIMARA SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS OR OPPORTUNITIES) OR PUNITIVE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABILITY OF DALIMARA FOR ALL DAMAGES SHALL BE LIMITED TO AN AMOUNT NOT TO EXCEED THE PURCHASE PRICE OF THE PRODUCT. LIKEWISE, DALIMARA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS CATALOG OR WEB SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. ALL MERCHANDISE IS SOLD 'AS IS'. PLEASE CHECK MANUFACTURER PACKAGING AND MATERIALS FOR COMPATIBILITY. DALIMARA MAKES NO WARRANTY AS TO THE PERFORMANCE OF ANY MERCHANDISE SOLD. WE ARE NOT RESPONSIBLE FOR SYSTEM DOWNTIME, LOST DATA, ETC. THIS DISCLAIMER BY DALIMARA IN NO WAY AFFECTS THE TERMS OF ANY APPLICABLE MANUFACTURERS WARRANTIES OR GUARANTEES. DALIMARA WILL PROVIDE COPIES OF SUCH WARRANTIES AND GUARANTEES UPON REQUEST. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.


Disputes
Any claims against Dalimara relating in any way to your purchases from Dalimara shall be submitted to confidential arbitration in New York, NY. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. In any such arbitration, the parties shall be responsible for their own costs, expenses and attorney's fees. [This clause can be made more specific concerning the method and manner of dispute resolution.] In the event that this arbitration provision is unenforceable, any litigation regarding this agreement or any transaction between the customer and Dalimara shall be brought in the state or federal courts located in Manhattan County, New York, NY, and the customer hereby agrees and submits to such jurisdiction and venue as exclusive and proper.

Return Procedures:

Your RA Number is the same as your ORDER NUMBER. Please note that ALL SALES ARE FINAL. Any product returned will be credited the lower of the purchase price or current price plus and 18% restocking fee. No return will be accepted without a return authorization (RA) number. To request a RA number in case you lost/forgot your order #, please contact an Dalimara Customer Service Specialist. RA numbers are valid for 30 business days after issue. Your RA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY. In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, authenticity card(s), accessories and free gift (if any). We reserve the right to refuse a return on any product that does not meet these requirements. Shipping and Handling Fees are not refundable, with the exception of orders incorrectly shipped by Dalimara. Send all return packages to Dalimara at 1617 Third Ave. #6334 New York, NY 10128.


COPYRIGHT/TRADEMARKS

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, and the compilation of this content are the property of Dalimara or its content suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Dalimara Logo are service marks of Dalimara. in the United States and other countries. Dalimara's service marks may not be used in connection with any product or service that is not provided by Dalimara, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Dalimara.

All other trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Dalimara and these companies.

MISCELLANEOUS
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This agreement constitutes the entire agreement between the parties relating to the subject matter herein and cannot be modified except in a written agreement signed by both parties. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.


The information provided at Dalimara is not intended for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. Please consult your health care provider for advice about a specific medical condition.