We at Dalimara.com value our relationship with you and want you to be satisfied with your purchase. Therefore we will accept merchandise (with certain exclusions) on domestic orders only for return within 30 days from the date you receive the order. Dalimara accept money-back guarantee to unused wearable items only like pendants and bracelets. All food supplements, cosmetics, facial wands, water flask and alkaline stick do not qualify for return. Dalimara will impose a 18% restocking fee plus any applicable shipping and handling charges. If you do not attain the desired results or you are dissatisfied for any reason, simply return the product with complete package (authenticity card, chain, free item & box) for refund excluding 18% restocking fee + shipping fee we spent to deliver the product(s) to your address. We are so sure you’re going to make good return of investment of this product and that is why we are offering you a 30-day MONEY BACK GUARANTEE. This means that if you are not entirely satisfied, just email us at customerservice@dalimara.com and we will arrange a refund. It's that simple... So you have nothing to lose and everything to gain. Many people are not sensitive to energy so they have doubt with the product, please visit our frequency asked questions page for more information.
Formula computation: Purchase price - (minus) Shipping/Handling - (minus) 18% Restocking Fee = Refundable Amount
Defective Returns
Defective returns will be accepted for exchange or repair, at our discretion, within 7 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer's warranty apply. Quantum Pendant replacement warranty is not available if you damaged the product due to accident drop or abuse. A product must be diagnosed "defective" by a member of the Technical Support Staff. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 15% and all non-product-related fees (shipping and handling fees) are not refundable. If you opt to refund your order instead of replacement, shipping & handling fee is not refundable. Dalimara is a wholesaler and we cover our products up to 30-Day Warranty period. Any returns beyond 30 days from the date delivered shall be refused. No exception.
Exchange Policy
The above Return Policy also applies to exchanges. We will apply the payment for your first order, minus original shipping and handling costs, to your second order as long as the second order is of equal or greater value. Customer can only request to change their item once. No exception.
Cancelled Orders Policy
We ship most orders the same day or within one business day. If you decide to cancel your order and contact us before it ships, you may cancel it with no additional cost to you. If, however, your order has already shipped, you may not cancel it. You can return it in accordance with the above Return Policy.
30-Day Limited Warranty
This warranty provided to ____________(owners) by Dalimara.com. is a 30-day warranty. We assign all the manufacturer's product warranty to the ___________(purchased owners). The liability of Dalimara.com shall be limited to possible replacement of product proven defective by purchased owner.Dalimara.com accepts NO LIABILITY for any claims made by Manufacturer's Representatives, any written Manufacturer's data sheet, expressed or implied Manufacturer's warranties, or any information supplied to Dalimara.com. by Manufacturer's Representatives and transferred to Owner by Dalimara.com.
This expressed limited 30 day warranty shall extend for a period of 30 days from date of purchase and only covers conditions caused by manufacturer's product defects. This expressed limited 30 day warranty shall not extend to any items such as delamination, adhesion defects, or deterioration caused by lack of a suitable vapor barrier, cracking, or other deterioration of the surface caused or contributed to by human body's acidity, owner negligence, improper maintenance, acts of God, chemical contamination, vandalism, excessive mechanical abuse or any other cause except manufacturer's product defects. Incidental or consequential damages, body injury, scratches or wounds and headaches resulting from the use of these products or arising out of any breach of this expressed limited 30 day warranty are excluded from this express limited 30 day warranty.
CONDITIONS, LIMITATIONS, AND EXCLUSIONS OF THE EXPRESSED 30 DAY LIMITED WARRANTY
1. This expressed limited 30 day warranty is valid only if:
a) Information provided to Dalimara concerning the Owner is accurate and complete.
b) Use of the product has not changed, unless Owner has received written approval from Dalimara prior to such change in use.
2. Notwithstanding any other provisions of this expressed limited 30 day warranty, this expressed limited 30 day warranty shall not become effective until Dalimara has been paid in full for all products purchased.
3. This expressed limited 30 day warranty is transferable only with Dalimara's prior written consent. Any attempt to transfer or assign this expressed limited 30 day warranty without Dalimara's prior written consent shall render the warranty null and void.
4.This expressed limited 30 say warranty is predicated on a 10 day inspection and maintenance of any abnormal conditions on the product after we receive the returned item. Failure to return the product and Owner continues to use the product will be deemed as a breach of this expressed limited 30 day warranty and shall relieve Dalimara from any further liability under this expressed limited 30 day warranty.
5. Any condition found during the inspection that can have a negative affect on the life and usability of the manufacturer's product will be repaired within 30 days. If condition is not repaired within such thirty (30) day period, any claim for breach of this Warranty shall be conclusively deemed to have been waived, and Dalimara shall have NO LIABILITY under this limited warranty.
Refused Shipments or Incorrect Address Policy
If you refuse delivery or provide an undeliverable address as your ship to address and your order is returned to us, you will be credited for the purchase price less shipping and handling fees. Alternatively, you may pay to reship your order after providing updates to your ship to address.
No returns on: Quantum flask/stick alkaline ionizers products once submerged in water. iBeauty once used. Blister packed items once opened. - Computer products or software once opened. - Special Order merchandise. - All consumables, including but not limited to detox pads, herbal supplements, ointment, rub, soap, etc.. This is FDA re-sale regulation on all consumable items. In other words, all items must be return in new, unopened or unused condition.
Return Procedure:
Your Return Merchandise Authorization Number RMA# is the same as your ORDER NUMBER. Please note that ALL SALES ARE FINAL. Any product returned will be credited the lower of the purchase price or current price plus and 18% restocking fee. No return will be accepted without a return authorization (RMA) number. To request a RMA number in case you lost/forgot your order #, please contact an Dalimara Customer Service Specialist at customerservice@dalimara.com. RMA numbers are valid for 30 business days after issue. Your RMA number(s) must appear clearly on the shipping label of the return shipment. Affix a label to the box: PLEASE DO NOT MARK THE BOX ITSELF IN ANY WAY. In the case of any product(s) returned for any reason, the returned item(s) must be 100% complete, in original and re-salable condition, with all packaging, manuals, authenticity card(s), accessories and free gift (if any). We reserve the right to refuse a return on any product that does not meet these requirements. Shipping and Handling fees are not refundable and free shipping promo will be charged as normal shipping. Item(s) must be in our hand on or before 30-day period otherwise we will refuse the package. Refund will be processed within 7 days after we receive the package & had clearance from our manager that the item returned is correct and had no damage.
Return address:
Dalimara
1617 Third Ave #6334
New York, NY 10128
